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Terms and Conditions
Definitions
Sign on Screen and Sign on Screen mobile software is provided as a free download for the duration of the REACH112 Pilot. The software allows users to communicate with one another in video, voice and real time text, or in any combination of these (Total Conversation). Requirements for hardware and help in the use of the software is provided at www.myfriendcentral.com . Information is provided online in British Sign Language and in English text.
Personal users are urged to invite other people (e.g. friends, relatives and carers) to download and use the software for Total Conversation calls.
Sign on Screen is software developed and owned by Aupix Ltd (www.aupix.com).
Sign on Screen and Sign on Screen Mobile applications require user registration on the Aupix infrastructure. Users may register at www.deafconnections.co.uk
Sign on Screen software requires access to the Internet in order to work. Internet access may be provided through fixed line broadband, wireless connection to fixed broadband, or mobile broadband all of which are available from commercial ISPs (Internet Service Providers). Limitations placed on Internet access by ISPs may limit the functionality of the Sign on Screen software. Please note that the Sign on Screen service providers have no control over the quality of the Internet service that your ISP offers.
Fair Use Policy
Your Sign on Screen account is subject to a Fair Use Policy while we are only charging and introductory rate for the service.
Your right to cancel
You are entitled to cancel this Agreement and your software registration within 1 months notice of your next Direct Debit date.
To cancel or unsubscribe please notify us by email to
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. We will then remove your details from the directory and database and de-activate your connection to Sign on Screen services and payments.
Please note that by using the Service you will be deemed to have accepted these terms and conditions.
Registration
All users of the service are required to register, provide their valid contact address and provide basic details of their health or any disabilities.
All personal data collected is stored securely and separately from information relating to the calls themselves. The information is stored by Aupix in keeping with the requirements of the Data Protection Act. No personal information will be supplied to any commercial organisation or third party.
Users can inspect and change their registration details at any time by logging in at http://www.myfriendcentral.com/index.php/sign-in
Internet Services
Sign on Screen mobile is an application for use on your mobile phone. In normal circumstances you should use the settings which allow you to register through a wireless or wi-fi connection. Sign on Screen mobile can also be set to connect through your mobile phone provider – that is through mobile broadband. Most contracts now allow you to use the Internet but have a monthly limit. You should be aware that if you exceed this limit, mobile broadband can be costly. Refer to your contract with your provider and especially to the terms that apply when outside the UK.
Wi-Fi provision varies in quality and bandwidth. Some Internet services are of low quality and may not adequately support a full Total Conversation call. Some Internet services will block Sign on Screen calls.
Contacting the 999/112 Emergency Services
The Service is not designed to replace the 999 or 18000 services; if you can use either of these services then you should use them in an emergency situation
Appropriate Use of the Service
We require you to use this service in an appropriate and proper manner (see below for more detail on this)
Things we may have to do
This is a pilot service, so it might be necessary for us to alter your Sign on Screen telephone number, temporarily suspend your service (or any part of it) for operational reasons or in an emergency, or bar certain numbers from the service on a temporary or permanent basis in order to prevent fraud or in circumstances where we would suffer direct loss.
Your Responsibilities
You agree and warrant that all factual information you provide to us is correct.
You agree to contact
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immediately if your Sign on Screen number or software is likely to be used in an unauthorised manner and to cooperate with us in our reasonable security and other checks
You must not use or permit anyone else to use your Sign on Screen account or the service fraudulently, or in connection with a criminal offence, in breach of any law or statutory duty.
You agree not to make a call or send a message containing pictures or video or send, upload, download, use or re-use any material which is offensive, abusive, indecent, defamatory, obscene or menacing, a nuisance (including to our staff) or a hoax, in breach of any rights or privacy or otherwise unlawful.
You agree not to cause annoyance, inconvenience or needless anxiety as set out in the Communications Act 2003;
You agree not to persistently send unsolicited communications or to make persistent unsolicited calls.
You should tell us immediately, by e-mailing
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, if anyone makes or threatens to make any claim or issue legal proceedings against you relating to your use of the Service or the content. You will, at our request, immediately stop the act or acts complained of. If we ask you to, you must confirm the details of the claim(s) in writing.
Our Rights to Bar or Disconnect your Sign on Screen service
We may at our discretion bar or disconnect your Sign on Screen service at any time, if we have reasonable cause to suspect fraudulent use connected to the service.
We may bar or disconnect your Sign on Screen service if you fail to comply with the Terms and Conditions in any material way:
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if you are persistently abusive, make threats, repeatedly cause a nuisance or annoyance or otherwise act illegally towards our staff or property, or that of our agents;
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if you use or permit any other person to use the Service unlawfully
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If you do anything or permit anyone else to do anything which we reasonably think adversely impacts the Service to other Sign on Screen customers or may adversely affect the network.
Limitation of Liability
We have no liability to you other than to exercise the reasonable skill and care of a competent Total Conversation provider or retailer.
We do not accept liability for indirect loss, such as loss of profit, loss of business, costs, expenses (unless such losses were reasonably foreseeable to both of us if or when a contract was entered into), or any other form of economic loss.
If we cannot provide the Service to you because of something beyond our reasonable control, we will not be liable to you for this.
Changes to the terms and conditions
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Changes to the terms and conditions in British Sign Language - QuickTime (2.9MB)
We reserve the right to change our terms and conditions of service. We will notify you of any changes by messages via the Service (such as video mail, text or media message) or by email or when you next log on to the Sign on Screen application.
General
Users are expected to use the Sign on Screen service reasonably and appropriately. We do not set a maximum length of call at this time but reserve the right to impose limits in case of over-use by any a caller or group of callers.
These terms and conditions are governed by the laws of England and Wales.
If you want to complain please
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. Please include your Sign on Screen number in any correspondence. |
